Privacy Policy
Aether Labs respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, when it may be shared, and the choices available to you when using our website or purchasing our products.
Last Update July 2026
Information We Collect
We may collect personal information that you voluntarily provide when you create an account, place an order, contact customer support, submit a wholesale inquiry, subscribe to communications, or otherwise interact with our website. This information may include your name, billing and shipping addresses, email address, telephone number, order details, account information, and communications with our support team.
Payment Information
Payments are processed through third-party payment providers. Aether Labs does not directly store complete credit card or banking information on its website. Payment providers may collect and process payment details in accordance with their own privacy policies, security practices, and terms.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location, and the date and time of your visit. This information helps us maintain website security, analyze performance, troubleshoot problems, and improve the user experience.
Cookies and Similar Technologies
Aether Labs and its service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, understand website traffic, and improve performance. You may adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
How We Use Personal Information
We may use personal information to process and fulfill orders, calculate shipping, communicate order updates, provide customer support, maintain accounts, respond to inquiries, prevent fraud, enforce our policies, improve our website, comply with legal obligations, and protect the rights, safety, and security of Aether Labs, our customers, and our service providers.
Email and Marketing Communications
We may send transactional emails concerning orders, payments, shipping, account activity, or customer-support requests. Where permitted, we may also send promotional communications if you have subscribed or otherwise consented. You may unsubscribe from marketing emails using the link included in those messages. Unsubscribing from marketing does not prevent necessary transactional communications.
How We Share Information
We may share personal information with trusted service providers that assist with payment processing, website hosting, order fulfillment, shipping, analytics, fraud prevention, customer support, email delivery, and other business operations. These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, court order, legal process, governmental request, or when reasonably necessary to protect legal rights, prevent fraud, investigate misconduct, or address security concerns.
Sale of Personal Information
Aether Labs does not sell personal information for monetary compensation. We may use third-party analytics or advertising technologies that process limited website activity information. Where applicable law provides an opt-out right, eligible users may contact us to submit a request.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Florida law requires covered businesses to maintain safeguards appropriate to the nature and volume of personal information they hold.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with accounting, tax, legal, and regulatory obligations.
Your Privacy Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to withdraw consent or object to certain processing activities.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.
Children’s Privacy
Our website and products are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and, when appropriate, delete the information.
Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. Aether Labs is not responsible for the privacy practices, content, security, or policies of third parties. We encourage users to review the privacy policy of each external website they visit.
Business Transfers
If Aether Labs is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate confidentiality protections.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal obligations, or website functionality. The updated version will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acknowledgment of the revised policy.
Contact Us
If you have any questions regarding your shipment or require assistance with an existing order, our support team is here to help.
Email: [email protected]
Business Hours
Monday–Friday
9:00 AM–5:00 PM EST
