Returns & Refunds Policy
At Aether Labs, product quality, order accuracy, and secure handling are our priorities. Due to the sensitive nature of laboratory research products, returns and refunds are subject to the conditions outlined below. Please review this policy before completing your purchase.
Last Update July 2026
Return Eligibility
Return requests must be submitted within 7 days of delivery. To qualify for consideration, the product must remain unopened, unused, unaltered, and in its original sealed packaging. Proof of purchase and the corresponding order number are required for all requests.
Non-Returnable Products
For safety, quality-control, and product-integrity reasons, opened, used, reconstituted, punctured, damaged after delivery, or improperly stored products cannot be returned or restocked. Products removed from their original sealed packaging are also ineligible for return.
Damaged or Incorrect Orders
Please inspect your shipment immediately upon delivery. If an item arrives damaged, compromised, or different from what you ordered, contact our support team within 5 business days of delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and shipping box.
Return Authorization
All returns require prior written authorization from Aether Labs. Products returned without authorization may be refused and may not qualify for a refund or replacement. Do not send products back until our support team has provided return instructions.
Refund Review
Once an authorized return is received, it will be inspected to confirm eligibility. We will notify you by email whether the refund has been approved or declined. Approval is not guaranteed solely because a return was authorized or received.
Approved Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return resulted from an Aether Labs shipping error or a verified damaged shipment.
Exchanges and Replacements
Aether Labs does not offer traditional product exchanges. When an eligible order is confirmed to contain a damaged or incorrect product, we may provide a replacement or refund at our discretion. Replacement products are subject to availability.
Order Cancellations
Cancellation requests must be submitted before an order enters processing or shipment. Once an order has been processed, packed, or transferred to the shipping carrier, it may no longer be canceled or modified.
Return Shipping
Customers are responsible for return-shipping costs unless the return is caused by an Aether Labs fulfillment error or verified shipping damage. When returning an authorized product, use a trackable shipping service and retain the tracking information. Aether Labs is not responsible for return packages lost or damaged in transit.
Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, please contact our support team so we have an opportunity to investigate and resolve the issue. Fraudulent or abusive disputes may result in account restrictions and may be contested using order, payment, shipping, tracking, and communication records.
Research Use Notice
All products sold by Aether Labs are intended exclusively for lawful laboratory research purposes. Products are not intended for human consumption, therapeutic use, veterinary use, or diagnostic applications. Product dissatisfaction based on an unauthorized use does not qualify an order for return, replacement, or refund.
Contact Us
To request assistance with a return, refund, damaged shipment, or incorrect order, contact our support team at [email protected]. Include your full name, order number, delivery date, and a detailed explanation of the issue.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST