Shipping Policy
Thank you for choosing Aether Labs. We are committed to processing and shipping every order accurately, securely, and efficiently. Please review the information below regarding order processing, shipping timelines, delivery expectations, and shipping policies.
Last Update July 2026
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified. Orders are processed Monday through Friday, excluding weekends and major U.S. holidays. Once your order has been prepared for shipment, you will receive a confirmation email containing your tracking information.
Shipping Methods
Shipping options are presented during checkout based on your delivery address. Available services may include standard and expedited shipping, depending on your location and carrier availability. Estimated delivery times begin once your order has been shipped, not when it is placed.
Shipping Rates
Shipping charges are calculated automatically during checkout based on package weight, destination, and the shipping service selected. Your total shipping cost will always be displayed before your order is finalized.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Tracking updates are provided directly by the shipping carrier and may take several hours to become active after your package has been scanned into the carrier’s system.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Aether Labs is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping addresses. If you notice an error after placing your order, please contact us immediately. While we will make every reasonable effort to update your information, changes cannot be guaranteed once processing has begun.
Delivery Delays
Although we strive to process and deliver every order promptly, shipping times may occasionally be affected by circumstances beyond our control, including severe weather, carrier delays, holidays, natural disasters, or other unforeseen operational disruptions. Estimated delivery dates are not guaranteed.
Lost or Damaged Shipments
If your shipment arrives damaged or appears to be lost in transit, please contact our support team within 5 business days of the expected delivery date. Please retain all packaging materials whenever possible and provide photographs of any shipping damage to assist with our investigation.
Shipping Restrictions
Aether Labs ships only to locations where our products may be legally sold and transported. We reserve the right to refuse, cancel, or restrict shipments when required by applicable laws, regulations, or carrier restrictions.
Research Use Notice
All products sold by Aether Labs are intended exclusively for laboratory research purposes. Our products are not intended for human consumption, therapeutic use, veterinary use, or diagnostic applications. Customers are responsible for ensuring compliance with all applicable local, state, and federal laws before placing an order.
Contact Us
If you have any questions regarding your shipment or require assistance with an existing order, our support team is here to help.
Email: [email protected]
Business Hours
Monday–Friday
9:00 AM–5:00 PM EST
